Why does my device show offline

Question

My evo start was running fine for the first year, yesterday at 10am it stopped working and anytime I try to send a request it says device is offline. How to I fix this? I was in the middle of driving to work when it went offline, according to the history.

Answer 1

Hello,

What is the device id? Should start with 810....

Best regards.

Comments

81012400296

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Hello,

Yes it shows offline for the last 3 days.

I would suggest having the technician that installed the unit verify it for power and ground.

Best regards.