EVO-ALL 2016 DODGE JOURNEY SHUTS OFF WHEN I OPEN DOOR SOMETIMES

Question

INSTALLED EVO-ALL IN 2016 DODGE JOURNEY, INSTALLATION AND PROGRAMMING WENT SMOOTHLY. SOMETIMES AFTER REMOTE START IT WILL SHUT OFF WHEN I OPEN THE DOOR AND SOMETIMES NOT. THE LAST TIME AFTER I OPENED THE DOOR AND IT SHUT DOWN I GOT IN, TURNED IT BACK ON VIA THE FACTORY PUSH-TO-START BUTTON, DROVE HOME, AND WHEN I PARKED AND OPENED THE DOOR TO GET OUT IT SHUT OFF. WHATS GOING ON WITH THIS SYSTEM, IS IT NOT COMPATIBLE WITH MY JOURNEY.

Answer 1

What is the service number or S/N to the unit?

Comments

I'll go check that today but I've gotta a more grave problem now, sometimes after trying to remote start the car will freeze instead like a computer does and the ignition button and controls will not work again until I disconnect the negative battery cable and put it back on.